At VIA Rail, we value our customers and want to give them the best experience that we can. This experience starts the moment a customer books a trip with us. We want the process of purchasing tickets to be straightforward and effortless whether they book in person, online, or over the phone. That's where you come in.

Each of our telephone booking agents is expected to deliver top-notch service and support. To help you meet these expectations, we have developed this quick training video and quiz.

The quiz is a series of 10 questions that are closely related to the videos which they follow. On average, this training should take you about 10 to 15 minutes to complete. A score of 80% is required to gain a passing grade. Should you fail the quiz, you may retry again at your supervisor's discretion.

To begin the training videos and quiz, click the Start button to the right.